TERMS AND CONDITIONS

CUSTOMER SATISFACTION

Please feel free to contact us at anytime regarding your purchase or with any enquires. We will be happy to help.

RETURN POLICY

At Passion and Zest Candles your satisfaction is our priority. If your item is damaged or faulty please contact us and we will replace or refund the product. We may ask for you to forward images to our email address and we will cover the cost of replacement postage. We ask that you contact us within 3 days of receiving the item in these cases. 

REFUND POLICY

If a refund is required these will be processed within 2-7 business days by way of original payment method.

DELIVERY

All products sent will be posted through Australia Post with a tracking number. Please note we will not be responsible for items successfully delivered and requested to be left in a safe place by the buyer. 

You agree to provide current, complete and accurate purchase and account information for purchases made at our store.

We reserve the right to refuse service to anyone for any reason at any time.

Our store is hosted by Godaddy Australia. They provide us with the online e-commerce platform that allows us to sell our products and services to you.